Posted , October 10, 2017.

We had a curious situation in the office last week. A candidate submitted their CV for a role we’re currently advertising. While reviewing the candidates, we realised that when we viewed it straight off our database, someone else’s name was coming up. We contacted our database management helpdesk to see if the mix-up was happening on their side, or from the document submitted.

The names displayed in Chrome and on the CV are different.

As it turns out, there may be few explanations. It has to do with the authorship of the original document, and there are two main ways it can get mixed up.

Computer ownership

If you’ve bought a computer second hand, you might find that the original owner of your device is listed as the creator of your work. When you first set up a new computer, you’ll be asked for your name among other details, and if this isn’t properly cleared after you’ve taken ownership, your details might not be your own in the metadata of your documents.

To confirm the owner, open your document in a program like Adobe. Go to Properties > click the Description tab > and then click Additional Metadata > Select Advanced from the list on the left.

Templates

The second way it might happen, is if you’ve used a CV/Resume template that you found online. There isn’t anything wrong with this, as long as you’ve obtained the template legally, however the original creator may still come up as the owner in some circumstances.

The fix

You can view the PDF name by opening the resume within a pdf program (like Adobe) > go to Properties > click the Description tab > and then click Additional Metadata > Select Advanced from the list on the left. You should then be able to edit these fields if necessary.