When hiring for customer service roles, it's essential to broaden your perspective and focus on the key traits that make an outstanding employee. Consider candidates from diverse industry backgrounds who possess transferable skills that align with customer service excellence.

Discover essential strategies in "5 Key Ways to Keep and 5 Ways to Lose Your Best People" by Justin Newman. Learn how to retain top talent and avoid common mistakes that can drive your best employees away. Perfect for business leaders and HR professionals looking to build strong, committed teams.

Discover essential tips to ensure your workplace Christmas party is safe, inclusive, and enjoyable. Expert HR advice from Options Consulting Group.

On a regular basis I often get asked about the market and what it is doing, what’s the general feel?   Being in recruitment we are at the forefront of (can you read the mood of the economy, feel the apprehension in the workplace around moving jobs or hiring?)

As of 26 August 2024, Melbourne introduces a significant shift in employee rights with the "Right to Disconnect" legislation. Is your business prepared?

Enhance your business with Workforce Planning and Talent Mapping from Options Consulting Group. Assess your workforce, align it with business needs, and boost productivity. Address absenteeism, turnover, and hard-to-fill roles while improving employee engagement and reducing risks. Achieve growth with our expert solutions. Visit us for a no-obligation consultation.

In an effective delegation, or role description, authority, responsibility and appropriate ownership are three key areas of balance for a leader. The leader outlines the desired outcomes and appropriately authorises the delegate to ensure they are equipped to achieve the agreed goals.

Transformational leadership is a set of skills, aptitudes and personal confidence which are inherently inter-personal.

Explore how Options Consulting Group revolutionizes recruitment and business growth through an innovative approach to Employee Value Proposition (EVP).

Discover the impact of fair talent decisions and the role of diversity, equity, and inclusion (DE&I) in recruitment. Options Consulting Group offers expert recruitment, executive search, and contracting services for better business outcomes and a diverse workforce. Embrace fair talent decisions and DE&I for enhanced success.

It can be challenging for Australian SMEs to stay up to date of changing superannuation obligations that have been mandated by legislation. In recent years, there has been a significant increase in the compulsory superannuation contributions employers are required to make.

Contracting is a flexible employment arrangement that has become increasingly popular among small and medium-sized enterprises (SMEs) in Australia. By engaging contractors, businesses can access a wider pool of talent and specialized expertise without committing to permanent employment. In todays fluid workspace, a flexible workforce is key to business success.